Privacy Policy | Kent Vape Co

Privacy Policy

Last updated: Monday 16th June 2025

1. Who We Are

This website is operated by Kent Vape Co, an independent UK vape business run by a sole trader. We take your privacy seriously and are committed to protecting your personal information in line with the UK General Data Protection Regulation (UK GDPR).

2. What Information We Collect

When you use our website or place an order, we may collect the following:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order history and customer notes
  • IP address and device/browser information
  • Marketing preferences (if you opt in)

3. How We Use Your Data

Your information is used to:

  • Process and deliver your order
  • Contact you about your purchase
  • Provide customer support
  • Prevent fraud and verify age where necessary
  • Send you promotional emails if you’ve opted in
  • Improve our website and services

4. Legal Basis for Processing

We rely on the following lawful grounds under UK GDPR:

  • Contract: To fulfil your order or request
  • Legitimate interests: To improve our service and prevent fraud
  • Consent: For email marketing and non-essential cookies

5. Who We Share Your Data With

We only share necessary information with trusted partners:

  • Payment processors (e.g. Stripe, PayPal)
  • Delivery and logistics providers (e.g. Royal Mail)
  • Email platforms (for opted-in communication)

We never sell your personal data to third parties.

6. How We Store & Protect Your Data

We use secure systems to protect your data and restrict access to authorised personnel only. All sensitive data is encrypted or tokenised where possible.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the data we hold about you
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict data processing
  • Withdraw consent at any time
  • Complain to the ICO (Information Commissioner’s Office)

8. Data Retention

We keep order records for up to 6 years for legal and tax purposes. Email marketing data is stored only while you remain subscribed.

9. Cookies

We use cookies to help the website function and to improve your experience. You can manage or disable cookies through your browser settings.

10. Third-Party Links

Our website may include links to external sites. We are not responsible for their content or privacy practices. We recommend reviewing their policies before submitting data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page and will include the revision date above.

If you have any questions or wish to make a privacy-related request, please use our Contact Us form.